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Method 5: Grant Permission using PowerShell

Method 2: Re-install the USB Composite Device from Device Manager 1.Press Windows Key + R then type devmgmt.msc and hit Enter. Method 1: Set the Default Printer 1.Type control in Windows Search then click on Control Panel. Usually, the cause of this phenomenon is the deleted HKEY_CURRENT_CONFIG\Software key. “Printer not activated – error code -20” is a common issue encountered by users who decided to install or upgrade to a newer Windows version.

All new installations of the Encompass SmartClient application-download from not need steps for pre-existing installations.įor workstations experiencing this error on pre-existing Encompass installations, follow the steps below.ġ) Use an account with administrator privileges and download pdfconverter.zip from Ģ) Unzip pdfconverter.zip (unzipping to the Desktop or C: folder directories typically yields the best results)Ĥ) Run InstallPdfConverter.exe (not. Have the user restart their computer and that should fix the printer error.Īn update was made to the Encompass Printer Installer to prevent "Printer not activated, error code -20". Next you need to click "Full Control" and click "Apply" or "Ok" Once there click on "Add" and type "Everyone" and click "Check Names" *** IF the Encompass folder does NOT exist then Right click on the Software folder -> New -> Key and add the folder.Then you right click on the Encompass folder and click on permissions Note: If the Encompass folder is not there, you will need to add it. To fix this issue you need to open regedit and go to the following registry key: Once these steps are performed then they should no longer be needed as long as the Encompass folder remains. Previously, we had found that when someone receives the below message it is a permission issue in the registry. Modifying, adding, or removing registry keys outside of what is listed below may result in adverse effects. The following steps include the modification, addition, or deletion of registry keys and should be reviewed by your IT team. It is an indication that there may be a problem with the Microsoft Word installation or the Encompass printer. This error occurs when Microsoft Word is attempting to print using the installed Encompass printer.

Modified on: Wed, 7 Sep, 2022 at 11:03 AM